Support
Contact
Comet Road is made by one person, so I usually reply within a few days. If you're reporting a bug, it helps to include your device model, your iOS version (Settings → General → About), the track you were on and what happened.
Frequently asked questions
Where can I get Comet Road?
Comet Road is free on the App Store for iPhone and iPad, and you can pre-order it now. It downloads to your device automatically on release day.
How do I play?
Use the stick on the left to steer. Push it up to go faster and pull it down to brake. Tap JUMP to jump over gaps and onto blocks, and tap PHASE to switch your ship between blue and orange.
What do the different tiles do?
Grey tiles are normal road. Blue tiles only hold a blue ship and orange tiles only an orange one. Yellow tiles give you a speed boost, purple tiles slow you down, and red tiles are hot and destroy your ship. Tall blocks can be landed on, but flying into their side ends your run.
What are the stripes, ramps, loops, pistons and moving platforms?
Each tier after Beginner adds something new. Easy has striped roads with blue and orange lanes side by side, and roads that curve away. Medium has flyovers, where ramps lift one road over another, and curves that change color. Hard has loops, where you need enough speed to stay on at the top, slow pads to hop between, and bridges where you change color in mid-air. Extreme has pistons that rise and fall, even on winding roads. Impossible has platforms that slide from side to side over the gaps, with everything back to back and no rest. Hard, but every track can be beaten. The first time you meet each one, the game stops just before it and shows a short tip. You can see them all again under Settings › How to play.
How do I turn the tips off, or see them again?
Each tip shows once, the first time a new tile or obstacle comes up, and you can tap Turn off tips on any of them. To switch them back on, or to see every tip once more, open Settings › How to play. Which tips you've seen syncs through iCloud, so a new device won't repeat them.
Can I use a game controller or keyboard?
Yes. Connect any controller that works with iPhone or iPad. The left stick steers, the right trigger speeds up, the left trigger brakes, A jumps, and B or the right shoulder button switches phase. On a keyboard, use the arrow keys or WASD, space to jump, and X or Shift to switch phase.
How do I unlock more tracks?
There are 500 tracks in six tiers: Beginner, Easy, Medium, Hard, Extreme and Impossible. Every track in an open tier can be played in any order. When you have cleared three out of four tracks in a tier, the next tier opens. The daily track and unique tracks are always open.
When does the daily track change, and how hard is it?
A new daily track arrives at midnight, using the date on your phone, and everyone gets the same one. Its tier follows the week: Beginner on Monday, Easy on Tuesday, Medium on Wednesday, Hard on Thursday, Extreme on Friday and Impossible on Saturday. Sunday is a surprise.
What is a unique track?
A brand new track made just for you. Pick which tier it should be made for (any tier you have opened), and the game builds a track nobody has flown before, with that tier's obstacles. The code in its name tells you which track it is.
Why are my times and medals gone?
The tracks were rebuilt to make each tier harder than the one before, so old times would not compare with new ones. Once, when you first open the new version, your cleared tracks, best times, medals and ghosts start over. Your purchases and your daily streak are kept. Hangar items you earned by clearing tracks or winning medals lock again until you reach those goals on the new tracks, and anything you bought stays unlocked.
How do medals work?
Every numbered track has a bronze, silver and gold time. Finish without using a continue to get bronze. Beat the silver or gold time to win those. Gold times are tough, but every one has been flown. Your medals come from your best times, so they sync to your other devices with iCloud.
What is the see-through ship behind me?
That is your ghost: a replay of your best run on that track, so you can see where you gain or lose time. It appears once you have finished a track. You can turn it off in Settings with Race your best run (ghost).
How does the daily streak work?
Finish the Daily Track on days in a row to build a streak, shown on the Daily Track button. Every seventh day in a row gives you two free continues. If you miss a single day, the game offers to keep your streak by watching a short ad (free with Remove Ads). Miss more than that and the streak starts over.
How do I get new ships and trails?
Tap Hangar in the menu. It has three tabs, Space, Ship and Trail, with a live preview of what you picked. Each item shows what unlocks it, such as clearing tracks, winning gold medals, opening a tier or keeping a 7-day streak. Four space themes are earned by playing. The paid ones can be bought one at a time or together in the Space Pack, which also gets every new paid theme added in updates. The daily track flies in one of the paid themes every day, so you can try them for free. You can also watch an ad to try a locked item for 24 hours, or buy the optional Supporter Pack to unlock every ship and trail at once. There are seven ships at launch, and more arrive in updates. Themes, ships and trails only change the look, never the track or the speed.
How do I share a track or play a friend's?
After you finish a track, tap Share your time to send your time, and for a unique track its code, through any app. To play a code you got, tap Unique track in the menu, then Enter a code…, and type the six characters.
Can the game remind me about the Daily Track?
Yes. Turn on Daily track reminder in Settings, or tap the reminder button after a Daily Track. iOS asks if the game may send notifications, then you get one reminder a day at 6 PM. Turn it off in the same place, or in your phone's Settings → Notifications → Comet Road.
Do I need an account?
No. There is no sign-in. If your device is signed in to iCloud, your cleared tracks and best times sync between your devices on their own.
My progress didn't sync to my other device
Check that both devices are signed in to the same Apple Account, and that iCloud is turned on for Comet Road in Settings → [your name] → iCloud. Open the game on both devices while they are online. Syncing keeps every cleared track and the best time for each track, so nothing is lost.
How do I delete my saved progress?
Deleting the app removes the copy on your device. To delete the iCloud copy, open Settings → [your name] → iCloud → Manage Storage, choose Comet Road and delete its data.
Why am I seeing ads?
Comet Road is free, and ads help pay for it. Some ads you choose to watch, for example to continue after a crash or to skip a track you are stuck on. Now and then a short ad also plays between tracks, but never during play and not in your first ten tracks. There are no banner ads. If you'd rather have no ads at all, you can buy Remove Ads once from the game's menu.
An ad didn't load or I didn't get my reward
If no ad can load, for example because you are offline, the game gives you the reward anyway. If you close a reward ad before it ends, you don't get the reward and can try again. If something still seems wrong, email me and let me know.
I bought something in the game, but it's missing on my new phone
Open Settings and tap Restore purchase. This restores both purchases. Make sure you are signed in to the same Apple Account you bought it with. For refunds, go to reportaproblem.apple.com, since Apple handles all payments.
I lost my progress
If iCloud is on, your progress comes back on its own when you install the game on a device signed in to the same Apple Account. If iCloud was off, your progress was saved only on your device. Then it can't be recovered if you deleted the app or moved to a new phone, but restoring an iCloud or computer backup of your device usually brings it back.
Does the game collect my data?
I don't collect any personal data. Your iCloud copy is handled by Apple, and I can't see it. The ads are provided by Google AdMob, which may collect some data to show and measure ads. You can say no to tracking when iOS asks. The details are in the Privacy Policy.
How do I turn the sound off?
Open Settings and turn off Sound. There are separate sliders for effects, the engine and the music, so you can keep the sound effects and turn the music down. The music goes quiet by itself while another app plays audio, and the game respects your phone's volume.